English 
Français
DeutschTerms of Sales
Only the French version these terms of sale is authentic.
General informations :
The inscription to one of our stays implies to know and to accept the present particular conditions. These conditions are valid from January 1, 2021. We may modify them at any time, without notice, it being understood that such modifications are not applicable to bookings already concluded.
In accordance with Article 1369-4 of the Civil Code, all these conditions are available to customers, who have the opportunity to download and print them, on our website DomaineLesBastidons.com
It is up to the customer to inquire about the descriptions and rates of accommodation rentals or tourist packages and select the most suitable. Holyfrance can not be held responsible for the choice of the customer.
In application of articles L-121-16-1 5 °, and L 121-20-8 12 ° of the code of the consumption, we inform you that the right of retractation is not applicable to the orders carried out on the site, in accommodation services that must be provided on a specified date.
Our general conditions of sale are in accordance with the provisions of the law n ° 2014-344 of March 17, 2014 of the code of the consumption, fixing the conditions of exercise of the sale at a distance, and with the legal provisions of the code of the tourism. We reproduce below articles L121-16-1, L-121-17, L-121-20-8, L-121-19-3 and L211-2, as well as articles R 211-3 to R 211-11
Article L121-16-1 : The scope of this section does not include:
1 ° Contracts relating to social services, including social housing, assistance to children and families, with the exception of the services to the person mentioned in Article L. 7231-1 of the Labor Code ;
2 ° Contracts relating to health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensing and supply of medicines and medical devices;
3 ° Contracts relating to gambling mentioned in Article L. 320-1 of the Internal Security Code, including lotteries, casino games and transactions involving bets;
4 ° Contracts relating to financial services;
5 ° Contracts for a tourist package, within the meaning of Article L. 211-2 of the Tourism Code;
6 ° Contracts for timeshare contracts, long-term holiday product contracts and resale and exchange agreements referred to in Articles L. 121-60 and L. 121-61 of the present code;
7 ° Contracts drawn up by a public officer;
8 ° Contracts for the supply of food, beverages or other household goods for daily consumption, which are physically delivered by a professional during frequent and regular tours of the consumer's home or place of residence or work;
9 ° Contracts relating to passenger transport services, with the exception of the provisions of Article L. 121-19-3;
10 ° Contracts concluded through vending machines or automated trading sites;
11 ° Contracts with telecommunications operators for the use of public telephone booths or for single connection by telephone, internet or fax, including services and value-added products accessible by telephone or text message.
II.-For contracts relating to the construction, acquisition or transfer of immovable property, as well as rights relating to immovable property or the rental of property for use as a principal dwelling, concluded off-premises only subsections 2,3,6 and 7 are applicable.
III.-Sub-sections 2,3,6 and 7, applicable to the relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals when the object of these contracts does not fall within the scope of the principal activity of the professional sought and the number of employees employed by the latter is less than or equal to five.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L121-17 : The scope of this section does not include:
1 ° Contracts relating to social services, including social housing, assistance to children and families, with the exception of the services to the person mentioned in Article L. 7231-1 of the Labor Code ;
2 ° Contracts relating to health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensing and supply of medicines and medical devices;
3 ° Contracts relating to gambling mentioned in Article L. 320-1 of the Internal Security Code, including lotteries, casino games and transactions involving bets;
4 ° Contracts relating to financial services;
5 ° Contracts for a tourist package, within the meaning of Article L. 211-2 of the Tourism Code;
6 ° Contracts for timeshare contracts, long-term holiday product contracts and resale and exchange agreements referred to in Articles L. 121-60 and L. 121-61 of the present code;
7 ° Contracts drawn up by a public officer;
8 ° Contracts for the supply of food, beverages or other household goods for daily consumption, which are physically delivered by a professional during frequent and regular tours of the consumer's home or place of residence or work;
9 ° Contracts relating to passenger transport services, with the exception of the provisions of Article L. 121-19-3;
10 ° Contracts concluded through vending machines or automated trading sites;
11 ° Contracts with telecommunications operators for the use of public telephone booths or for single connection by telephone, internet or fax, including services and value-added products accessible by telephone or text message.
II.-For contracts relating to the construction, acquisition or transfer of immovable property, as well as rights relating to immovable property or the rental of property for use as a principal dwelling, concluded off-premises only subsections 2,3,6 and 7 are applicable.
III.-Sub-sections 2,3,6 and 7, applicable to the relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals when the object of these contracts does not fall within the scope of the principal activity of the professional sought and the number of employees employed by the latter is less than or equal to five.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.pliquent aux contrats conclus après le 13 juin 2014.
Article L-121-19-3 : For contracts concluded electronically
the trader reminds the consumer, before he or she places an order, in a readable and understandable way, the information relating to the essential characteristics of the goods or services which are the object of the order, at their price, at the duration of the contract and, if applicable, the minimum duration of the latter's obligations under the contract, as provided for in I of Article L.121-17.
The professional ensures that the consumer, when ordering, explicitly recognizes its obligation to pay. For this purpose, the function used by the consumer to validate his order includes, under pain of nullity, the clear and legible mention: order with obligation of payment or a similar formula, without any ambiguity, indicating that the placing of an order requires payment. Online commerce sites clearly and legibly indicate, at the latest at the beginning of the ordering process, the means of payment accepted by the trader and any delivery restrictions. NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L-121-20-8 : The right of withdrawal can not be exercised for contracts:
1 ° Provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal;
2 ° supply of goods or services the price of which depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period;
3 ° Supply of goods made to the specifications of the consumer or clearly personalized;
4 ° Supply of goods likely to deteriorate or expire rapidly;
5 ° Supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection;
6 ° supply of goods which, after being delivered and by their nature, are mixed inseparably with other articles;
7 ° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8 ° Maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
9 ° Provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10 ° supplying a newspaper, periodical or magazine, except for subscription contracts to such publications;
11 ° Concluded at a public auction;
12 ° Providing accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided at a specified date or period;
13 ° Providing digital content not provided on a physical medium whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L211-2 : Constitutes a tourist package the benefit:
1 ° Resulting from the prior combination of at least 2 operations relating respectively to transport, accommodation or other tourist services not incidental to transport / accommodation and representing a significant part of the package;
2 ° Exceeding twenty-four hours or including one night;
3 ° Sold or offered for sale at an all-inclusive price.
Article R.211-3 : Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7
any offer and any sale of travel or stay services give rise to the delivery of appropriate documents that comply with the rules defined in this section. In the case of the sale of air transport tickets or tickets on a regular line not accompanied by services related to such transport, the seller issues to the buyer one or more tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transportation on demand, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations that are made to him by the regulatory provisions of this section.
Article R.211-3-1 : The exchange of pre-contractual information or the provision of contractual conditions
is done in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the civil code. The name or business name and the address of the seller and the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and the registration of the federation or union referred to in the second paragraph of Article R. 211-2.
Article R.211-4 : Prior to the conclusion of the contract
the seller must provide the consumer with information on prices, dates and other items
constituent of the services provided during the journey or stay such as:
- 1 ° The destination, the means, the characteristics and the categories of transport used.
- 2 ° The type of accommodation, its location, its level of comfort and its main characteristics, its
homologation and its tourist classification corresponding to the regulations or customs of the host country;
- 3 ° The proposed catering services;
- 4 ° The description of the itinerary when it is a circuit;
- 5 ° The administrative and health formalities to be performed by nationals or nationals of another Member State of the European Union or of a State Party to the Agreement on the European Economic Area in the event, in particular, of crossing borders and their completion times;
- 6 ° Visits, excursions / other services included in the package / possibly available at an extra charge;
- 7 ° The minimum or maximum size of the group allowing the realization of the trip or the stay and, if the realization of the journey or the stay is subordinated to a minimum number of participants, the deadline of information of the consumer in case of cancellation of the trip or stay; this date can not be fixed less than twenty-one days before departure;
- 8 ° The amount or the% of the price to be paid as deposit at the conclusion of the contract and the payment schedule of the balance
- 9 ° The terms of revision of prices as provided for in the contract pursuant to Article R. 211-8;
- 10 ° Conditions of cancellation of a contractual nature;
- 11 ° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11;
- 12 ° The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular the costs of repatriation in the event of an accident or disease;
- 13 ° Where the contract includes air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18
Article R. 211-5 : Prior information to the consumer
engages the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on which elements. In any case, changes made to the prior information must be communicated to the consumer before the conclusion of the contract.
Article R. 211-6 : The contract between the seller and the buyer must be written
in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:
- 1 ° The name and address of the seller, its guarantor and insurer and the name and address of the organizer;
2 ° The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
- 3 ° The means, characteristics and categories of transport used, dates and places of departure and return;
- 4 ° The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
- 5 ° The proposed catering services;
- 6 ° The itinerary when it is a circuit;
- 7 ° Visits, excursions or other services included in the total price of the trip or stay
- 8 ° The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of the article R. 211-8;
- 9 ° The indication, if applicable, of the fees or taxes relating to certain services such as landing, landing or embarkation fees at ports and airports, tourist taxes when they are not included in the price of the services provided;
- 10 ° Calendar and terms of payment of the price; the last payment made by the buyer can not be less than 30% of the price of the trip / stay and must be made when handing the documents to make the trip or the stay
- 11 ° The special conditions requested by the buyer and accepted by the seller
- 12 ° The conditions according to which the buyer can seize the seller of a claim for non-performance or bad execution of the contract, claim which must be addressed as soon as possible, by any means allowing to obtain an acknowledgment of receipt to the seller and, where appropriate, in writing, to the travel organizer and the service provider concerned;
- 13 ° The deadline for information of the buyer in case of cancellation of the trip / stay by the seller in the case where the realization of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7 Art. R. 211-4;
- 14 ° Conditions of cancellation of a contractual nature;
- 15 ° The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11;
- 16 ° The details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the vendor's professional liability;
- 17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain particular risks, including repatriation costs in case of accident or illness; in this case, the seller
must provide the buyer with a document specifying at least the risks covered and the risks excluded;
- 18 ° The deadline for informing the seller in case of assignment of the contract by the buyer;
- 19 ° The commitment to provide the buyer, at least ten days before the date planned for his departure, the following information:
(a) The name, address and telephone number of the vendor's local representation or, failing that, the names,
addresses and telephone numbers of local organizations that may help the consumer in case of difficulty or, failing that, the telephone number for urgent contact with the seller;
b) For trips and stays of minors abroad, a telephone number and an address allowing to establish a direct contact with the child or the person in charge of his stay;
- 20 ° The clause of cancellation and refund without penalties of sums paid by the buyer in case of non-compliance with the obligation of information provided for in 13 ° of Article R. 211-4;
- 21 ° The commitment to provide the buyer, in due time before the start of the journey or the stay, the departure and arrival times
Article R.211-7 : Buyer may assign his contract to an assignee
who fulfills the same conditions as him to make the journey or the stay, as long as this contract has produced no effect. Unless stipulated more favorable to the transferor, he must inform the seller of his decision by any means to obtain an acknowledgment of receipt no later than seven days before the start of the trip. When it comes to a cruise, this period is extended to fifteen days. This sale is under no circumstances subject to prior authorization by the seller
Article R.211-8 : Where the contract includes an express possibility of price revision
within the limits set out in Article L. 211-12, it must mention the precise methods for calculating, both upwards and downwards, variations in prices, and in particular the amount of transport costs and related taxes. , the currency or currencies that may affect the price of the trip or stay, the share of the price to which the change applies, the price of the currency or currencies used as a reference when establishing the price shown in contract.
Article R.211-9 : the seller is forced to make a change to one of the essential elements of the contract
prior to the departure of the buyer, such as a significant increase in the price and when it ignores the information obligation mentioned in 13 ° of Article R. 211-4, the buyer can, without prejudging recourse in repair for damages possibly suffered, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt:
* either cancel his contract and obtain without penalty the immediate reimbursement of the sums paid
* accept the change or substitution trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.
Article R.211-10 : when, before the departure of the buyer, the seller cancels the trip or the stay
in the case provided for in Article L. 211-14, he must inform the buyer by any means allowing him to obtain an acknowledgment of receipt; the buyer, without prejudging recourse for compensation for any damage suffered, obtains from the vendor the immediate and without penalty reimbursement of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty he would have incurred if the cancellation had taken place at that date. The provisions of this article do not in any way preclude the conclusion of an amicable agreement for the purpose of acceptance by the buyer of a substitute trip or stay proposed by the seller.
Article R.211-11 : When, after the departure of the buyer
the seller is unable to provide a preponderant share of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately make the following arrangements without prejudice to the remedies for damages incurred:
* either offer benefits in lieu of scheduled benefits, possibly bearing any additional price, and if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price;
* or, if he can not offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, at no extra charge, with tickets to ensure his return to conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article are applicable in case of non-compliance with the obligation provided for in 13 ° of the Article R. 211-4.
* * * * * * *
Photographs and descriptions:
The photos represent atmospheres and do not constitute in any way the promise of a commercial service, they are not contractual. Holyfrance draws your attention to the distortion of buildings, rooms and pools when pictures are taken at wide angle. The photos do not constitute in any way the promise of a commercial service and are in no way contractual.
The surfaces of the accommodations are approximate and given as an indication. Holyfrance guarantees the number of beds, but can not guarantee the type (single beds, pull-out beds, doubles ...).
Works or developments undertaken by municipalities or by third parties in the vicinity of the establishments can not engage our responsibility. All information concerning sports or leisure activities are those that have been transmitted to us by the Tourist Offices and are communicated to you as an indication.
Reservation:
To make a reservation, you can either go to the website and make a reservation online, or call the reservation center. Any reservation implies acceptance of the description of stays and rates. All prices and dates of stay share must be confirmed by us at the time of booking
Reservation by phone: The reservation center gives you all the pre-contractual information provided by articles L121-17 of the Consumer Code concerning the rental of accommodation, and / or R211-4 of the Tourism Code with regard to the tourist packages. You will be invited to view, download and print these terms and conditions on our site. Once agreed, we will send you a confirmation with the above information reservation :
Online booking: Your reservation will be registered on the site only after your acceptance of the present general conditions. You will have the opportunity to check the total price, and correct any errors before confirming. Once your reservation has been confirmed, we will send you a confirmation.
The Products and / or Services making up the Stays offered are available in small quantities and are managed in real time. We draw your attention to the fact that the Product and / or Service presented as available may become unavailable if several Clients present on the Booking Site order the same Product and / or Service at the same time. The first Customer to make a reservation has priority. If a Reservation cannot be honored due to unavailability of the Product and / or Service, we will notify you by email or telephone within forty-eight hours of the Reservation. Any sum paid to make the Reservation will be fully refunded to you as soon as possible, unless you prefer to choose another Stay among those we offer.
In case of application of the full price displayed the reservation must be accompanied by the payment of a deposit of 30% of the total price of your rental excluding any additional services, whether mandatory (such as the presence of small animals (less than 5 kg), cleaning service , tourist tax ...) or optional benefits (such as massage, baby bed rental ...)
If a reduction is applied to the displayed rate, the amount of the deposit may vary between 50% and 100% of the overall price of your rental excluding additional services, whether they are mandatory or optional
The amount of the deposit is payable on booking and is not refundable
Method of payment of the balance of the price of your rental:
- In case of application of the full price displayed, the balance must be paid no later than 31 days before the start of your stay without reminder from us, or immediately for any reservation less than 31 days.
- In the event that a reduction is applied to the displayed rate, the balance must be paid no later than 60 days before the start of your stay without any reminder from us.
Otherwise, we reserve the right to consider your reservation as canceled and we reserve the right to apply the cancellation fees provided.
The sums paid are not refundable in the event of cancellation by the Client, with the exception of sums paid for tourist taxes.
The Products and Services making up the Stays offered are available in small quantities and are managed in real time.
We draw your attention to the fact that the Product and / or Service presented as available may become unavailable if several Customers present on the Booking Site order the same Product and / or Service at the same time.
The Customer who has validated his Reservation first, by making his payment the first, has priority.
If a Reservation cannot be honored due to unavailability of the Product and / or Service, we will keep you informed by email or by telephone within forty-eight hours of your Reservation request. In this case, any sum paid to validate the Reservation will be fully refunded to you as soon as possible, unless you prefer to choose another Stay among those we offer.
All our products are open for sale subject to availability.
You can mention specific requests regarding the orientation or specific situation of your accommodation, or a request for an on-site service (baby kit, cleaning, sheets, etc.), we will try to satisfy them without any commitment or contractual guarantee.
Most of our stays are for 7 nights. A reservation made with an arrival on Sunday and a departure on Sunday cannot be modified by a reservation with an arrival on Saturday and a departure on Saturday, except to accept a change of accommodation of the same category. This possible change will be done at our discretion, if there is availability.
We remind you that accommodation provided for rental for a determined number of occupants may in no case be inhabited by a greater number of people. A young child is considered a full occupant.
For bunk beds, the high bed is not suitable for children under six (Decree No. 95.949 of 25 August 1995) and is not suitable for a person weighing more than 60 kilograms either. Families should pay attention to these safety requirements, we take no responsibility for any problem.
Price:
Our prices are inclusive of VAT and in euros. Our prices are available on the site www.domainelesbastidons.com. They include the provision of accommodation, charges included (water, electricity, internet, heating). They are established on the basis of the VAT rates in force on January 1, 2021. In the event of a change in the applicable VAT rate, the rates including tax will be automatically adjusted.
They do not understand :
• tourist tax, ecotax,
• end-of-stay cleaning costs,
• the flat rate per stay for your pet,
• the security deposit returned to you after your stay, subject to inventory and inventory,
• the various services and additional services offered in the catalog, on our website or on site (you can book some of these services as soon as you make your reservation)
Security deposit:
Upon arrival, when the keys are handed over, the resident will pay a security deposit of 900 euros for stays of less than 28 nights and 1,500 euros for a stay of more than 28 nights. In the presence of an animal, the resident will pay a security deposit of 1,500 euros. After return of the keys, in the absence of observed damage and after payment of additional services consumed on site, the security deposit will be fully returned within 30 days of departure. Failing this, the security deposit will be returned, after deduction of repairs following damage, replacement of missing items or cleaning of the premises, at the latest within 30 days of the tenant's departure.
Tourist tax:
It is collected on behalf of municipalities, it is not included in our rates and its amount is determined per night and per person. It is subject to modification without notice and varies according to the municipalities of the places of residence in accordance with the rules set by Articles L. 2333-26 to L. 2333-46-1 of the General Code of Local Authorities. It is to be paid on site at the latest on the day of your arrival.
Promotional offers
Any discounts mentioned are only applicable on the accommodation part, are therefore excluded all other services (cleaning, tourist taxes, pet supplement, etc.)
Promotions and discounts are in no way retroactive.
Reservations that have been the subject of promotions and / or reductions do not give the right to any refund in the event of cancellation regardless of the% already paid.
Payment methods accepted:
Transfers: When making the transfer, you must indicate the name and surname of the person who made the reservation so that we can process the transfer. Any transfer costs are your responsibility.
Our contact details for bank transfer: IBAN code: FR7616807000293635209221680 BIC: CCBPFRPPGRE
In the event of an incident or failure to pay, and without adjustment within seventy-two hours and no later than three days before your arrival, we reserve the right to cancel your reservation and apply the cancellation fees provided for. in these conditions ..
Bank cards (Visa, Eurocard / Mastercard, Amex). It is specified that the payment by bank card is secured via a system which guarantees the confidentiality of the payments. The effective debit of the bank account makes the signing of the contract effective.
For any reservation less than 15 days before the start of the stay, payment must be made for 100% of the amount of your stay, all services included.
Bank checks, subject to prior agreement from Holyfrance, only checks drawn on a bank account opened in France may be accepted. Payments by bank check must be made no later than 90 days before the date of arrival. This method of payment involves a deposit of 100% of the total price of your rental.
In the event that a check is rejected for lack of supply or otherwise, a management fee of one hundred euros will be due.
Cash in Euros, subject to the prior agreement of Holyfrance, only cash in Euros not exceeding the authorized legal ceilings (available at https://www.service-public.fr/particuliers/vosdroits/F10999). The denominations used must not exceed 50 €. These sums must be delivered by hand against receipt.
Cancellations and Changes
For any cancellation or modification request, we ask you for written confirmation:
- by email defined at the top of page 1, this email must receive a response from us to be validated
- or by Registered Letter with acknowledgment of receipt, addressed to Holyfrance by postal mail 6744, Route de Montlambert 73250 Saint-Jean de la Porte. The date of receipt of said letter will determine the date of cancellation.
In the event of cancellation of a reservation without reduction, you will be retained a fixed termination indemnity of:
• 30% of the total amount of accommodation up to 60 days before the start date of your stay
• 50% of the total amount of accommodation up to 30 days before the start date of your stay
• 100% of the total amount of accommodation less than 30 days before your start date of stay or in case of no show on the day of arrival.
We will do our best to accept, as far as possible, your requests for changes (date, type of apartment or place of stay) made at least 30 days before your scheduled start date of stay, within the limit of availability.
A modification is not a cancellation. It will only incur costs to the extent that the total amount of the new file (excluding optional services) is less than the amount of the initial file.
The requested costs may be:
• 20% (twenty percent) of the amount of the difference between the two stays, if the change occurs within 30 days of the initially scheduled arrival date.
• 50% (fifty percent) of the amount of the difference between the two stays if the change occurs less than 15 days from the date of arrival initially planned.
Liability - Prescription
We would like to bring to your attention that renting a tourist residence and furnished rental residence is not the responsibility of hoteliers. The prescription for amounts owed to us does not fall within the scope of the hotel prescription (article 2272 of the Civil Code). Consequently, we cannot be held liable in the event of loss, theft or damage to personal effects in our residences, both in the apartments, in the car parks or in the common premises.
Certain precautions can prevent you from any inconvenience: do not leave your valuables visible, lock your windows / doors before leaving your accommodation, lock your car with the key.
We remind you that any personal effects left inside your accommodation when vacating the premises do not engage our responsibility.
You are required to be insured for damages of any kind that may engage your liability. So you must be covered in your capacity as a tenant by civil liability insurance (holiday certificate) which is most often an extension of your home insurance. You should be able to present a certificate from your insurer on the day of your arrival.
Assignment of contract
In the event of transfer of your contract, you must inform us by registered letter with acknowledgment of receipt at the latest 31 days before the start of the stay, giving us the contact details of the beneficiaries (names, first names, addresses, cell phones and email addresses) , and making sure that they meet the same conditions as you for the stay.
After-sales
Our on-site representatives are at your disposal during your stay to respond to your complaints, resolve any malfunctions noted and allow you to fully enjoy your stay. You should contact them for any request. It is understood that the responsibility of Holyfrance can only be engaged in the event that the customer expresses his dissatisfaction during his stay, thus offering an alternative and compensation possibility on the spot as recommended by law. In the absence of immediate repair, the customer must request certificates proving the breach or defect.
Any complaint must be the subject of a letter sent within 15 days of the end of the stay by registered letter to Holyfrance (the address of which appears at the top of page 1) accompanied by supporting documents and original certificates. It is the customer's responsibility to provide proof of the failure or non-compliance of the services provided. An acknowledgment of receipt of your letter attesting to its coverage will be sent to you by email within 15 days, and a response will be sent to you within 30 days of receipt of your letter. Any proposal must be the subject of a return from you within 30 days of receipt of our response, failing which the file will be considered closed.
Use of the Websites:
Terms of use of the websites DomaineLesBastidons.com , DomaineLesBastidons.fr, Domaine-Les-Bastidons.com , Domaine-Les-Bastidons.fr & LesBastidons.com :
In accordance with the law, we invite you to read the Terms of Use of the Service de
Booking via our Website, as well as any specific conditions appearing on the pages of the Site,
governing your use of the sites listed above your relationship with Holyfrance.
These Conditions cover your legal rights and responsibilities applicable when you use this site.
The websites listed above are available free of charge (excluding site connection fees) for your personal use, subject to the conditions defined below. Your use of these Sites implies your full and complete acceptance of all these Terms of Use.
You may use these Sites to make a booking only if you are over 18 years of age and entitled to sign contracts that engage your responsibility (the use by minors of online booking through our Site is prohibited). You will be financially responsible for all your uses of the Site.
You may only use the Site to make reservations or purchases for a legitimate purpose. This site is intended in particular for the booking of stays and no use, or misuse of purpose is allowed, especially for purposes contrary to public order and morality.
Failure to comply with these conditions, we reserve the right, at any time, without notice, to prohibit or restrict you access to all or part of the Site or Sites, without prejudice to any damages.
You are informed that, pursuant to articles L2116-1-5 ° and L21-20-8-12 ° of the Consumer Code, all reservation services offered on the Sites are not subject to the application of the right of withdrawal provided for in articles L. 121-20 et seq. of the Consumer Code regarding distance selling. Consequently, the Services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for herein and / or in the applicable Specific Conditions.
In accordance with Article 27 of Law 78-17 relating to data, files and freedoms of January 6, 78, you are informed that all information is collected to process your reservation and that we can be brought to use for marketing reasons (information, promotional offers on HOLYFRANCE products and services).
Under Article 34 of Law 78-17 you have the right to access, rectify or oppose the processing of information about you by contacting Holyfrance by mail or e-mail defined in head of page 1.
Litigation
In accordance with the ordinance n ° 2015-1033 of August 20, 2015 and the decree of application n ° 2015-1382 of October 30, 2015, any dispute or litigation known as consumption, subject to the article L.152-2 of the consumption code
(http://www.legifrance.gouv.fr/affichCodeArticle.do?Atricle=LEGIARTI000031076294&cidTexte=LEGITEXT000006069565) can be the object of an amicable settlement by mediation with the CMAP - Center of Mediation and Arbitration of Paris. The disputes for which the claim is manifestly unfounded or abusive, or has been previously examined or is under consideration by another mediator or court, or if the consumer is not subject to review by the mediator has lodged an application with the mediator within a period of more than one year from the date of his written complaint to Holyfrance or if the dispute does not fall within the competence of the mediator, or if the consumer does not justify having attempted, first, to resolve the dispute directly with Holyfrance by a written claim in the manner provided, if any, in the contract.
To submit your dispute to the mediator, you can fill out the form on the CMAP website: www.cmap.fr "you are: a consumer" tab, send your request by registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosvelt, 75008 PARIS or send an e-mail to consommation@cmap.fr.
Whatever the means used to enter the CMAP, your request must contain the following to be processed quickly:
Your mailing address, e-mail address, phone number and the full name and address of our company Holyfrance, a brief statement of the facts, and proof of the previous steps with Holyfrance.
Applicable law and competent jurisdiction
These general conditions are subject to French law. In the event of litigation, these are submitted to the French courts. Only the French version of these terms and conditions is authentic.
Interruption of stay
An early departure can not give rise to any refund.
Possible modification
The activities presented are only indicative. If the circumstances oblige us, and only in the event of events of force majeure, beyond our control, we could be obliged to modify partially or totally our programs (total or partial closure of a site, a pool-type common equipment, etc.), or to offer equivalent accommodation as a replacement.Interruption de séjour
Minors:
We draw your attention to the fact that our Residences do not depend on a Holiday and Leisure Center within the meaning of the decree n ° 2002-883 dated May 3rd, 2002, and are not adapted to assure collective or individual stays out of the family home of minors under 18, unaccompanied by their legal administrators. We reserve the right to refuse access to housing that has been reserved in breach of this requirement for the benefit of minors under 18 years not accompanied by their legal administrators at the reception, and to proceed with the cancellation immediate stay. In the same conditions, we can proceed at any time before the beginning of the stay to the cancellation of the reservation, if we discover that the accommodation is intended to accommodate minors under 18 years not accompanied by their legal administrators.
Personal Data Protection Policy
Holyfrance wants to build with you, its customers, a relationship of trust and respect. This is why he is committed to protecting your personal data. This personal data protection policy (hereinafter referred to as the "Policy") is intended to explain to you the actions that Holyfrance, as controller, takes to ensure the respect of your rights. It also aims to clearly inform you of how your data is collected and used when you place an order with Holyfrance.
Respect for privacy and your fundamental rights and freedoms is extremely important to Holyfrance. Holyfrance therefore undertakes not to transfer your personal data to third companies for commercial purposes, nor to communicate them to third parties without your consent, apart from the obligations necessary to provide the products or services that you have ordered.
This Policy is an integral part of the Terms and Conditions of this website. Holyfrance may make changes to this Policy. For this purpose, it is emphasized that the current version is the one, in French, available on this site. Holyfrance will inform you of any changes to this Policy either by posting on this site or by any other means.
1.What data is being processed?
Holyfrance endeavors to collect only data necessary for their treatment. Some of the information requested from you is necessary for the proper execution of orders and is expressly identified by an asterisk. In the absence of an answer, we will not be able to offer you our services. The data usually collected and processed in the course of our business activity are as follows:
• Identification data, such as your first name, last name, date of birth,
• Contact information, such as your mailing address, phone number and email address;
• Data about your online behavior and preferences when you browse our website or third party sites or your login data;
• Data from your exchanges with Holyfrance (emails, satisfaction surveys, chat ...);
• Data obtained with your consent and / or collected in accordance with the regulations permitted or required.
All of this data is usually obtained directly from you when you order,
by phone, mail (postal or electronic), via our website. With regard to the data specific to the ski lift transport tickets, they are only of a personal nature in a specific context, on the occasion of the purchase of nominative packages, and for a much shorter period, the data being thereafter anonymised.
2. For what purposes are these personal data processed?
The processing carried out by Holyfrance has an explicit, legitimate and determined purpose, which is based on the execution of the contract, the respect of a legal or regulatory obligation, the physical security considerations of the customers (lifts) or the legitimate interest of Holyfrance for commercial prospecting.
Customer Relationship
In the context of the contractual relationship binding you to HOLYFRANCE, the latter must collect certain data relating in particular to your identity. The data allow you to open, administer or manage your customer account, to issue you, if necessary, a ticket Mechanical Lifts, to send you questionnaires in order to better measure the satisfaction of our products and services, and thus improve your customer experience.
Supply of products and services
Holyfrance collects and uses the data mentioned above in order to be able to provide you with the products and services available on its websites.
Prevention and fight against fraud
Your data is used to detect and, where appropriate, fight against fraud or to investigate a particular fraud.
Proposal for personalized offers of HOLYFRANCE products and services
Holyfrance also processes your data for commercial prospecting, marketing and advertising campaigns.
If you no longer wish to receive offers from HOLYFRANCE, you can indicate this by clicking on the unsubscribe link in each e-mail we send or by writing to us at resa.dlb @ gmail.com by quoting your last name, first name and your email address.
3. Who are the recipients of your personal data?
Holyfrance takes the protection of your data to heart, and that's why it treats them with the utmost care.
Holyfrance may be required to provide certain data to public authorities, upon request. In this case, only the data strictly necessary to the authorities are disclosed to them.
Holyfrance is likely to communicate your personal data to its technical service providers, or corporate legal persons, whose intervention is absolutely necessary to achieve one of the aforementioned purposes. Holyfrance makes sure that these third parties process your data to ensure their integrity, confidentiality and security.
Holyfrance agrees not to transfer your data for purposes other than those described in §2 of this Policy. If it were to do so, it would seek your prior authorization, which can in any case be revoked at any time.
4.For how long are your personal data kept?
Holyfrance keeps the data relating to the management and use of the ordered products and services.
Orders placed data: 5 years from the end of the execution of the order
Invoices: 10 years from the date of issue
Identification data: 3 years from the last date of connection to one of the Holyfrance sites.
In addition, some data may be stored and made anonymous for statistical analysis purposes, such as data on the use of lifts.
5. Use of cookies
When browsing on one of our sites, cookies are deposited. Find all the information about how they work and the use of these cookies in our Cookies Policy, available here.
6. What are your rights and how can you exercise them?
In accordance with the law n ° 78-17 of January 6, 1978 modified relative to the Data processing, the files and the liberties, and following also the General Regulations on the Protection of the Data, you have a right of access, rectification , deletion, limitation of treatment, and transfer of personal data about you.
You may also at any time object to the use of your personal data for purposes of commercial prospection.
To exercise these rights, you will have to prove your identity, otherwise Holyfrance will not be able to accede to your request.
You can exercise these rights or contact the data protection officer at Holyfrance, head office: 6744, Route de Montlambert 73250 Saint-Jean de la Porte
Date of application of the Policy: January 1, 2023
General informations :
The inscription to one of our stays implies to know and to accept the present particular conditions. These conditions are valid from January 1, 2021. We may modify them at any time, without notice, it being understood that such modifications are not applicable to bookings already concluded.
In accordance with Article 1369-4 of the Civil Code, all these conditions are available to customers, who have the opportunity to download and print them, on our website DomaineLesBastidons.com
It is up to the customer to inquire about the descriptions and rates of accommodation rentals or tourist packages and select the most suitable. Holyfrance can not be held responsible for the choice of the customer.
In application of articles L-121-16-1 5 °, and L 121-20-8 12 ° of the code of the consumption, we inform you that the right of retractation is not applicable to the orders carried out on the site, in accommodation services that must be provided on a specified date.
Our general conditions of sale are in accordance with the provisions of the law n ° 2014-344 of March 17, 2014 of the code of the consumption, fixing the conditions of exercise of the sale at a distance, and with the legal provisions of the code of the tourism. We reproduce below articles L121-16-1, L-121-17, L-121-20-8, L-121-19-3 and L211-2, as well as articles R 211-3 to R 211-11
Article L121-16-1 : The scope of this section does not include:
1 ° Contracts relating to social services, including social housing, assistance to children and families, with the exception of the services to the person mentioned in Article L. 7231-1 of the Labor Code ;
2 ° Contracts relating to health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensing and supply of medicines and medical devices;
3 ° Contracts relating to gambling mentioned in Article L. 320-1 of the Internal Security Code, including lotteries, casino games and transactions involving bets;
4 ° Contracts relating to financial services;
5 ° Contracts for a tourist package, within the meaning of Article L. 211-2 of the Tourism Code;
6 ° Contracts for timeshare contracts, long-term holiday product contracts and resale and exchange agreements referred to in Articles L. 121-60 and L. 121-61 of the present code;
7 ° Contracts drawn up by a public officer;
8 ° Contracts for the supply of food, beverages or other household goods for daily consumption, which are physically delivered by a professional during frequent and regular tours of the consumer's home or place of residence or work;
9 ° Contracts relating to passenger transport services, with the exception of the provisions of Article L. 121-19-3;
10 ° Contracts concluded through vending machines or automated trading sites;
11 ° Contracts with telecommunications operators for the use of public telephone booths or for single connection by telephone, internet or fax, including services and value-added products accessible by telephone or text message.
II.-For contracts relating to the construction, acquisition or transfer of immovable property, as well as rights relating to immovable property or the rental of property for use as a principal dwelling, concluded off-premises only subsections 2,3,6 and 7 are applicable.
III.-Sub-sections 2,3,6 and 7, applicable to the relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals when the object of these contracts does not fall within the scope of the principal activity of the professional sought and the number of employees employed by the latter is less than or equal to five.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L121-17 : The scope of this section does not include:
1 ° Contracts relating to social services, including social housing, assistance to children and families, with the exception of the services to the person mentioned in Article L. 7231-1 of the Labor Code ;
2 ° Contracts relating to health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensing and supply of medicines and medical devices;
3 ° Contracts relating to gambling mentioned in Article L. 320-1 of the Internal Security Code, including lotteries, casino games and transactions involving bets;
4 ° Contracts relating to financial services;
5 ° Contracts for a tourist package, within the meaning of Article L. 211-2 of the Tourism Code;
6 ° Contracts for timeshare contracts, long-term holiday product contracts and resale and exchange agreements referred to in Articles L. 121-60 and L. 121-61 of the present code;
7 ° Contracts drawn up by a public officer;
8 ° Contracts for the supply of food, beverages or other household goods for daily consumption, which are physically delivered by a professional during frequent and regular tours of the consumer's home or place of residence or work;
9 ° Contracts relating to passenger transport services, with the exception of the provisions of Article L. 121-19-3;
10 ° Contracts concluded through vending machines or automated trading sites;
11 ° Contracts with telecommunications operators for the use of public telephone booths or for single connection by telephone, internet or fax, including services and value-added products accessible by telephone or text message.
II.-For contracts relating to the construction, acquisition or transfer of immovable property, as well as rights relating to immovable property or the rental of property for use as a principal dwelling, concluded off-premises only subsections 2,3,6 and 7 are applicable.
III.-Sub-sections 2,3,6 and 7, applicable to the relations between consumers and professionals, are extended to contracts concluded off-premises between two professionals when the object of these contracts does not fall within the scope of the principal activity of the professional sought and the number of employees employed by the latter is less than or equal to five.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.pliquent aux contrats conclus après le 13 juin 2014.
Article L-121-19-3 : For contracts concluded electronically
the trader reminds the consumer, before he or she places an order, in a readable and understandable way, the information relating to the essential characteristics of the goods or services which are the object of the order, at their price, at the duration of the contract and, if applicable, the minimum duration of the latter's obligations under the contract, as provided for in I of Article L.121-17.
The professional ensures that the consumer, when ordering, explicitly recognizes its obligation to pay. For this purpose, the function used by the consumer to validate his order includes, under pain of nullity, the clear and legible mention: order with obligation of payment or a similar formula, without any ambiguity, indicating that the placing of an order requires payment. Online commerce sites clearly and legibly indicate, at the latest at the beginning of the ordering process, the means of payment accepted by the trader and any delivery restrictions. NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L-121-20-8 : The right of withdrawal can not be exercised for contracts:
1 ° Provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal;
2 ° supply of goods or services the price of which depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period;
3 ° Supply of goods made to the specifications of the consumer or clearly personalized;
4 ° Supply of goods likely to deteriorate or expire rapidly;
5 ° Supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection;
6 ° supply of goods which, after being delivered and by their nature, are mixed inseparably with other articles;
7 ° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8 ° Maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
9 ° Provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10 ° supplying a newspaper, periodical or magazine, except for subscription contracts to such publications;
11 ° Concluded at a public auction;
12 ° Providing accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided at a specified date or period;
13 ° Providing digital content not provided on a physical medium whose execution began after express prior consent of the consumer and expressly waived his right of withdrawal.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
Article L211-2 : Constitutes a tourist package the benefit:
1 ° Resulting from the prior combination of at least 2 operations relating respectively to transport, accommodation or other tourist services not incidental to transport / accommodation and representing a significant part of the package;
2 ° Exceeding twenty-four hours or including one night;
3 ° Sold or offered for sale at an all-inclusive price.
Article R.211-3 : Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7
any offer and any sale of travel or stay services give rise to the delivery of appropriate documents that comply with the rules defined in this section. In the case of the sale of air transport tickets or tickets on a regular line not accompanied by services related to such transport, the seller issues to the buyer one or more tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transportation on demand, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations that are made to him by the regulatory provisions of this section.
Article R.211-3-1 : The exchange of pre-contractual information or the provision of contractual conditions
is done in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the civil code. The name or business name and the address of the seller and the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and the registration of the federation or union referred to in the second paragraph of Article R. 211-2.
Article R.211-4 : Prior to the conclusion of the contract
the seller must provide the consumer with information on prices, dates and other items
constituent of the services provided during the journey or stay such as:
- 1 ° The destination, the means, the characteristics and the categories of transport used.
- 2 ° The type of accommodation, its location, its level of comfort and its main characteristics, its
homologation and its tourist classification corresponding to the regulations or customs of the host country;
- 3 ° The proposed catering services;
- 4 ° The description of the itinerary when it is a circuit;
- 5 ° The administrative and health formalities to be performed by nationals or nationals of another Member State of the European Union or of a State Party to the Agreement on the European Economic Area in the event, in particular, of crossing borders and their completion times;
- 6 ° Visits, excursions / other services included in the package / possibly available at an extra charge;
- 7 ° The minimum or maximum size of the group allowing the realization of the trip or the stay and, if the realization of the journey or the stay is subordinated to a minimum number of participants, the deadline of information of the consumer in case of cancellation of the trip or stay; this date can not be fixed less than twenty-one days before departure;
- 8 ° The amount or the% of the price to be paid as deposit at the conclusion of the contract and the payment schedule of the balance
- 9 ° The terms of revision of prices as provided for in the contract pursuant to Article R. 211-8;
- 10 ° Conditions of cancellation of a contractual nature;
- 11 ° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11;
- 12 ° The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular the costs of repatriation in the event of an accident or disease;
- 13 ° Where the contract includes air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18
Article R. 211-5 : Prior information to the consumer
engages the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on which elements. In any case, changes made to the prior information must be communicated to the consumer before the conclusion of the contract.
Article R. 211-6 : The contract between the seller and the buyer must be written
in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:
- 1 ° The name and address of the seller, its guarantor and insurer and the name and address of the organizer;
2 ° The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
- 3 ° The means, characteristics and categories of transport used, dates and places of departure and return;
- 4 ° The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
- 5 ° The proposed catering services;
- 6 ° The itinerary when it is a circuit;
- 7 ° Visits, excursions or other services included in the total price of the trip or stay
- 8 ° The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of the article R. 211-8;
- 9 ° The indication, if applicable, of the fees or taxes relating to certain services such as landing, landing or embarkation fees at ports and airports, tourist taxes when they are not included in the price of the services provided;
- 10 ° Calendar and terms of payment of the price; the last payment made by the buyer can not be less than 30% of the price of the trip / stay and must be made when handing the documents to make the trip or the stay
- 11 ° The special conditions requested by the buyer and accepted by the seller
- 12 ° The conditions according to which the buyer can seize the seller of a claim for non-performance or bad execution of the contract, claim which must be addressed as soon as possible, by any means allowing to obtain an acknowledgment of receipt to the seller and, where appropriate, in writing, to the travel organizer and the service provider concerned;
- 13 ° The deadline for information of the buyer in case of cancellation of the trip / stay by the seller in the case where the realization of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7 Art. R. 211-4;
- 14 ° Conditions of cancellation of a contractual nature;
- 15 ° The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11;
- 16 ° The details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the vendor's professional liability;
- 17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain particular risks, including repatriation costs in case of accident or illness; in this case, the seller
must provide the buyer with a document specifying at least the risks covered and the risks excluded;
- 18 ° The deadline for informing the seller in case of assignment of the contract by the buyer;
- 19 ° The commitment to provide the buyer, at least ten days before the date planned for his departure, the following information:
(a) The name, address and telephone number of the vendor's local representation or, failing that, the names,
addresses and telephone numbers of local organizations that may help the consumer in case of difficulty or, failing that, the telephone number for urgent contact with the seller;
b) For trips and stays of minors abroad, a telephone number and an address allowing to establish a direct contact with the child or the person in charge of his stay;
- 20 ° The clause of cancellation and refund without penalties of sums paid by the buyer in case of non-compliance with the obligation of information provided for in 13 ° of Article R. 211-4;
- 21 ° The commitment to provide the buyer, in due time before the start of the journey or the stay, the departure and arrival times
Article R.211-7 : Buyer may assign his contract to an assignee
who fulfills the same conditions as him to make the journey or the stay, as long as this contract has produced no effect. Unless stipulated more favorable to the transferor, he must inform the seller of his decision by any means to obtain an acknowledgment of receipt no later than seven days before the start of the trip. When it comes to a cruise, this period is extended to fifteen days. This sale is under no circumstances subject to prior authorization by the seller
Article R.211-8 : Where the contract includes an express possibility of price revision
within the limits set out in Article L. 211-12, it must mention the precise methods for calculating, both upwards and downwards, variations in prices, and in particular the amount of transport costs and related taxes. , the currency or currencies that may affect the price of the trip or stay, the share of the price to which the change applies, the price of the currency or currencies used as a reference when establishing the price shown in contract.
Article R.211-9 : the seller is forced to make a change to one of the essential elements of the contract
prior to the departure of the buyer, such as a significant increase in the price and when it ignores the information obligation mentioned in 13 ° of Article R. 211-4, the buyer can, without prejudging recourse in repair for damages possibly suffered, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt:
* either cancel his contract and obtain without penalty the immediate reimbursement of the sums paid
* accept the change or substitution trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.
Article R.211-10 : when, before the departure of the buyer, the seller cancels the trip or the stay
in the case provided for in Article L. 211-14, he must inform the buyer by any means allowing him to obtain an acknowledgment of receipt; the buyer, without prejudging recourse for compensation for any damage suffered, obtains from the vendor the immediate and without penalty reimbursement of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty he would have incurred if the cancellation had taken place at that date. The provisions of this article do not in any way preclude the conclusion of an amicable agreement for the purpose of acceptance by the buyer of a substitute trip or stay proposed by the seller.
Article R.211-11 : When, after the departure of the buyer
the seller is unable to provide a preponderant share of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately make the following arrangements without prejudice to the remedies for damages incurred:
* either offer benefits in lieu of scheduled benefits, possibly bearing any additional price, and if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price;
* or, if he can not offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, at no extra charge, with tickets to ensure his return to conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article are applicable in case of non-compliance with the obligation provided for in 13 ° of the Article R. 211-4.
* * * * * * *
Photographs and descriptions:
The photos represent atmospheres and do not constitute in any way the promise of a commercial service, they are not contractual. Holyfrance draws your attention to the distortion of buildings, rooms and pools when pictures are taken at wide angle. The photos do not constitute in any way the promise of a commercial service and are in no way contractual.
The surfaces of the accommodations are approximate and given as an indication. Holyfrance guarantees the number of beds, but can not guarantee the type (single beds, pull-out beds, doubles ...).
Works or developments undertaken by municipalities or by third parties in the vicinity of the establishments can not engage our responsibility. All information concerning sports or leisure activities are those that have been transmitted to us by the Tourist Offices and are communicated to you as an indication.
Reservation:
To make a reservation, you can either go to the website and make a reservation online, or call the reservation center. Any reservation implies acceptance of the description of stays and rates. All prices and dates of stay share must be confirmed by us at the time of booking
Reservation by phone: The reservation center gives you all the pre-contractual information provided by articles L121-17 of the Consumer Code concerning the rental of accommodation, and / or R211-4 of the Tourism Code with regard to the tourist packages. You will be invited to view, download and print these terms and conditions on our site. Once agreed, we will send you a confirmation with the above information reservation :
Online booking: Your reservation will be registered on the site only after your acceptance of the present general conditions. You will have the opportunity to check the total price, and correct any errors before confirming. Once your reservation has been confirmed, we will send you a confirmation.
The Products and / or Services making up the Stays offered are available in small quantities and are managed in real time. We draw your attention to the fact that the Product and / or Service presented as available may become unavailable if several Clients present on the Booking Site order the same Product and / or Service at the same time. The first Customer to make a reservation has priority. If a Reservation cannot be honored due to unavailability of the Product and / or Service, we will notify you by email or telephone within forty-eight hours of the Reservation. Any sum paid to make the Reservation will be fully refunded to you as soon as possible, unless you prefer to choose another Stay among those we offer.
In case of application of the full price displayed the reservation must be accompanied by the payment of a deposit of 30% of the total price of your rental excluding any additional services, whether mandatory (such as the presence of small animals (less than 5 kg), cleaning service , tourist tax ...) or optional benefits (such as massage, baby bed rental ...)
If a reduction is applied to the displayed rate, the amount of the deposit may vary between 50% and 100% of the overall price of your rental excluding additional services, whether they are mandatory or optional
The amount of the deposit is payable on booking and is not refundable
Method of payment of the balance of the price of your rental:
- In case of application of the full price displayed, the balance must be paid no later than 31 days before the start of your stay without reminder from us, or immediately for any reservation less than 31 days.
- In the event that a reduction is applied to the displayed rate, the balance must be paid no later than 60 days before the start of your stay without any reminder from us.
Otherwise, we reserve the right to consider your reservation as canceled and we reserve the right to apply the cancellation fees provided.
The sums paid are not refundable in the event of cancellation by the Client, with the exception of sums paid for tourist taxes.
The Products and Services making up the Stays offered are available in small quantities and are managed in real time.
We draw your attention to the fact that the Product and / or Service presented as available may become unavailable if several Customers present on the Booking Site order the same Product and / or Service at the same time.
The Customer who has validated his Reservation first, by making his payment the first, has priority.
If a Reservation cannot be honored due to unavailability of the Product and / or Service, we will keep you informed by email or by telephone within forty-eight hours of your Reservation request. In this case, any sum paid to validate the Reservation will be fully refunded to you as soon as possible, unless you prefer to choose another Stay among those we offer.
All our products are open for sale subject to availability.
You can mention specific requests regarding the orientation or specific situation of your accommodation, or a request for an on-site service (baby kit, cleaning, sheets, etc.), we will try to satisfy them without any commitment or contractual guarantee.
Most of our stays are for 7 nights. A reservation made with an arrival on Sunday and a departure on Sunday cannot be modified by a reservation with an arrival on Saturday and a departure on Saturday, except to accept a change of accommodation of the same category. This possible change will be done at our discretion, if there is availability.
We remind you that accommodation provided for rental for a determined number of occupants may in no case be inhabited by a greater number of people. A young child is considered a full occupant.
For bunk beds, the high bed is not suitable for children under six (Decree No. 95.949 of 25 August 1995) and is not suitable for a person weighing more than 60 kilograms either. Families should pay attention to these safety requirements, we take no responsibility for any problem.
Price:
Our prices are inclusive of VAT and in euros. Our prices are available on the site www.domainelesbastidons.com. They include the provision of accommodation, charges included (water, electricity, internet, heating). They are established on the basis of the VAT rates in force on January 1, 2021. In the event of a change in the applicable VAT rate, the rates including tax will be automatically adjusted.
They do not understand :
• tourist tax, ecotax,
• end-of-stay cleaning costs,
• the flat rate per stay for your pet,
• the security deposit returned to you after your stay, subject to inventory and inventory,
• the various services and additional services offered in the catalog, on our website or on site (you can book some of these services as soon as you make your reservation)
Security deposit:
Upon arrival, when the keys are handed over, the resident will pay a security deposit of 900 euros for stays of less than 28 nights and 1,500 euros for a stay of more than 28 nights. In the presence of an animal, the resident will pay a security deposit of 1,500 euros. After return of the keys, in the absence of observed damage and after payment of additional services consumed on site, the security deposit will be fully returned within 30 days of departure. Failing this, the security deposit will be returned, after deduction of repairs following damage, replacement of missing items or cleaning of the premises, at the latest within 30 days of the tenant's departure.
Tourist tax:
It is collected on behalf of municipalities, it is not included in our rates and its amount is determined per night and per person. It is subject to modification without notice and varies according to the municipalities of the places of residence in accordance with the rules set by Articles L. 2333-26 to L. 2333-46-1 of the General Code of Local Authorities. It is to be paid on site at the latest on the day of your arrival.
Promotional offers
Any discounts mentioned are only applicable on the accommodation part, are therefore excluded all other services (cleaning, tourist taxes, pet supplement, etc.)
Promotions and discounts are in no way retroactive.
Reservations that have been the subject of promotions and / or reductions do not give the right to any refund in the event of cancellation regardless of the% already paid.
Payment methods accepted:
Transfers: When making the transfer, you must indicate the name and surname of the person who made the reservation so that we can process the transfer. Any transfer costs are your responsibility.
Our contact details for bank transfer: IBAN code: FR7616807000293635209221680 BIC: CCBPFRPPGRE
In the event of an incident or failure to pay, and without adjustment within seventy-two hours and no later than three days before your arrival, we reserve the right to cancel your reservation and apply the cancellation fees provided for. in these conditions ..
Bank cards (Visa, Eurocard / Mastercard, Amex). It is specified that the payment by bank card is secured via a system which guarantees the confidentiality of the payments. The effective debit of the bank account makes the signing of the contract effective.
For any reservation less than 15 days before the start of the stay, payment must be made for 100% of the amount of your stay, all services included.
Bank checks, subject to prior agreement from Holyfrance, only checks drawn on a bank account opened in France may be accepted. Payments by bank check must be made no later than 90 days before the date of arrival. This method of payment involves a deposit of 100% of the total price of your rental.
In the event that a check is rejected for lack of supply or otherwise, a management fee of one hundred euros will be due.
Cash in Euros, subject to the prior agreement of Holyfrance, only cash in Euros not exceeding the authorized legal ceilings (available at https://www.service-public.fr/particuliers/vosdroits/F10999). The denominations used must not exceed 50 €. These sums must be delivered by hand against receipt.
Cancellations and Changes
For any cancellation or modification request, we ask you for written confirmation:
- by email defined at the top of page 1, this email must receive a response from us to be validated
- or by Registered Letter with acknowledgment of receipt, addressed to Holyfrance by postal mail 6744, Route de Montlambert 73250 Saint-Jean de la Porte. The date of receipt of said letter will determine the date of cancellation.
In the event of cancellation of a reservation without reduction, you will be retained a fixed termination indemnity of:
• 30% of the total amount of accommodation up to 60 days before the start date of your stay
• 50% of the total amount of accommodation up to 30 days before the start date of your stay
• 100% of the total amount of accommodation less than 30 days before your start date of stay or in case of no show on the day of arrival.
We will do our best to accept, as far as possible, your requests for changes (date, type of apartment or place of stay) made at least 30 days before your scheduled start date of stay, within the limit of availability.
A modification is not a cancellation. It will only incur costs to the extent that the total amount of the new file (excluding optional services) is less than the amount of the initial file.
The requested costs may be:
• 20% (twenty percent) of the amount of the difference between the two stays, if the change occurs within 30 days of the initially scheduled arrival date.
• 50% (fifty percent) of the amount of the difference between the two stays if the change occurs less than 15 days from the date of arrival initially planned.
Liability - Prescription
We would like to bring to your attention that renting a tourist residence and furnished rental residence is not the responsibility of hoteliers. The prescription for amounts owed to us does not fall within the scope of the hotel prescription (article 2272 of the Civil Code). Consequently, we cannot be held liable in the event of loss, theft or damage to personal effects in our residences, both in the apartments, in the car parks or in the common premises.
Certain precautions can prevent you from any inconvenience: do not leave your valuables visible, lock your windows / doors before leaving your accommodation, lock your car with the key.
We remind you that any personal effects left inside your accommodation when vacating the premises do not engage our responsibility.
You are required to be insured for damages of any kind that may engage your liability. So you must be covered in your capacity as a tenant by civil liability insurance (holiday certificate) which is most often an extension of your home insurance. You should be able to present a certificate from your insurer on the day of your arrival.
Assignment of contract
In the event of transfer of your contract, you must inform us by registered letter with acknowledgment of receipt at the latest 31 days before the start of the stay, giving us the contact details of the beneficiaries (names, first names, addresses, cell phones and email addresses) , and making sure that they meet the same conditions as you for the stay.
After-sales
Our on-site representatives are at your disposal during your stay to respond to your complaints, resolve any malfunctions noted and allow you to fully enjoy your stay. You should contact them for any request. It is understood that the responsibility of Holyfrance can only be engaged in the event that the customer expresses his dissatisfaction during his stay, thus offering an alternative and compensation possibility on the spot as recommended by law. In the absence of immediate repair, the customer must request certificates proving the breach or defect.
Any complaint must be the subject of a letter sent within 15 days of the end of the stay by registered letter to Holyfrance (the address of which appears at the top of page 1) accompanied by supporting documents and original certificates. It is the customer's responsibility to provide proof of the failure or non-compliance of the services provided. An acknowledgment of receipt of your letter attesting to its coverage will be sent to you by email within 15 days, and a response will be sent to you within 30 days of receipt of your letter. Any proposal must be the subject of a return from you within 30 days of receipt of our response, failing which the file will be considered closed.
Use of the Websites:
Terms of use of the websites DomaineLesBastidons.com , DomaineLesBastidons.fr, Domaine-Les-Bastidons.com , Domaine-Les-Bastidons.fr & LesBastidons.com :
In accordance with the law, we invite you to read the Terms of Use of the Service de
Booking via our Website, as well as any specific conditions appearing on the pages of the Site,
governing your use of the sites listed above your relationship with Holyfrance.
These Conditions cover your legal rights and responsibilities applicable when you use this site.
The websites listed above are available free of charge (excluding site connection fees) for your personal use, subject to the conditions defined below. Your use of these Sites implies your full and complete acceptance of all these Terms of Use.
You may use these Sites to make a booking only if you are over 18 years of age and entitled to sign contracts that engage your responsibility (the use by minors of online booking through our Site is prohibited). You will be financially responsible for all your uses of the Site.
You may only use the Site to make reservations or purchases for a legitimate purpose. This site is intended in particular for the booking of stays and no use, or misuse of purpose is allowed, especially for purposes contrary to public order and morality.
Failure to comply with these conditions, we reserve the right, at any time, without notice, to prohibit or restrict you access to all or part of the Site or Sites, without prejudice to any damages.
You are informed that, pursuant to articles L2116-1-5 ° and L21-20-8-12 ° of the Consumer Code, all reservation services offered on the Sites are not subject to the application of the right of withdrawal provided for in articles L. 121-20 et seq. of the Consumer Code regarding distance selling. Consequently, the Services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for herein and / or in the applicable Specific Conditions.
In accordance with Article 27 of Law 78-17 relating to data, files and freedoms of January 6, 78, you are informed that all information is collected to process your reservation and that we can be brought to use for marketing reasons (information, promotional offers on HOLYFRANCE products and services).
Under Article 34 of Law 78-17 you have the right to access, rectify or oppose the processing of information about you by contacting Holyfrance by mail or e-mail defined in head of page 1.
Litigation
In accordance with the ordinance n ° 2015-1033 of August 20, 2015 and the decree of application n ° 2015-1382 of October 30, 2015, any dispute or litigation known as consumption, subject to the article L.152-2 of the consumption code
(http://www.legifrance.gouv.fr/affichCodeArticle.do?Atricle=LEGIARTI000031076294&cidTexte=LEGITEXT000006069565) can be the object of an amicable settlement by mediation with the CMAP - Center of Mediation and Arbitration of Paris. The disputes for which the claim is manifestly unfounded or abusive, or has been previously examined or is under consideration by another mediator or court, or if the consumer is not subject to review by the mediator has lodged an application with the mediator within a period of more than one year from the date of his written complaint to Holyfrance or if the dispute does not fall within the competence of the mediator, or if the consumer does not justify having attempted, first, to resolve the dispute directly with Holyfrance by a written claim in the manner provided, if any, in the contract.
To submit your dispute to the mediator, you can fill out the form on the CMAP website: www.cmap.fr "you are: a consumer" tab, send your request by registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosvelt, 75008 PARIS or send an e-mail to consommation@cmap.fr.
Whatever the means used to enter the CMAP, your request must contain the following to be processed quickly:
Your mailing address, e-mail address, phone number and the full name and address of our company Holyfrance, a brief statement of the facts, and proof of the previous steps with Holyfrance.
Applicable law and competent jurisdiction
These general conditions are subject to French law. In the event of litigation, these are submitted to the French courts. Only the French version of these terms and conditions is authentic.
Interruption of stay
An early departure can not give rise to any refund.
Possible modification
The activities presented are only indicative. If the circumstances oblige us, and only in the event of events of force majeure, beyond our control, we could be obliged to modify partially or totally our programs (total or partial closure of a site, a pool-type common equipment, etc.), or to offer equivalent accommodation as a replacement.Interruption de séjour
Minors:
We draw your attention to the fact that our Residences do not depend on a Holiday and Leisure Center within the meaning of the decree n ° 2002-883 dated May 3rd, 2002, and are not adapted to assure collective or individual stays out of the family home of minors under 18, unaccompanied by their legal administrators. We reserve the right to refuse access to housing that has been reserved in breach of this requirement for the benefit of minors under 18 years not accompanied by their legal administrators at the reception, and to proceed with the cancellation immediate stay. In the same conditions, we can proceed at any time before the beginning of the stay to the cancellation of the reservation, if we discover that the accommodation is intended to accommodate minors under 18 years not accompanied by their legal administrators.
Personal Data Protection Policy
Holyfrance wants to build with you, its customers, a relationship of trust and respect. This is why he is committed to protecting your personal data. This personal data protection policy (hereinafter referred to as the "Policy") is intended to explain to you the actions that Holyfrance, as controller, takes to ensure the respect of your rights. It also aims to clearly inform you of how your data is collected and used when you place an order with Holyfrance.
Respect for privacy and your fundamental rights and freedoms is extremely important to Holyfrance. Holyfrance therefore undertakes not to transfer your personal data to third companies for commercial purposes, nor to communicate them to third parties without your consent, apart from the obligations necessary to provide the products or services that you have ordered.
This Policy is an integral part of the Terms and Conditions of this website. Holyfrance may make changes to this Policy. For this purpose, it is emphasized that the current version is the one, in French, available on this site. Holyfrance will inform you of any changes to this Policy either by posting on this site or by any other means.
1.What data is being processed?
Holyfrance endeavors to collect only data necessary for their treatment. Some of the information requested from you is necessary for the proper execution of orders and is expressly identified by an asterisk. In the absence of an answer, we will not be able to offer you our services. The data usually collected and processed in the course of our business activity are as follows:
• Identification data, such as your first name, last name, date of birth,
• Contact information, such as your mailing address, phone number and email address;
• Data about your online behavior and preferences when you browse our website or third party sites or your login data;
• Data from your exchanges with Holyfrance (emails, satisfaction surveys, chat ...);
• Data obtained with your consent and / or collected in accordance with the regulations permitted or required.
All of this data is usually obtained directly from you when you order,
by phone, mail (postal or electronic), via our website. With regard to the data specific to the ski lift transport tickets, they are only of a personal nature in a specific context, on the occasion of the purchase of nominative packages, and for a much shorter period, the data being thereafter anonymised.
2. For what purposes are these personal data processed?
The processing carried out by Holyfrance has an explicit, legitimate and determined purpose, which is based on the execution of the contract, the respect of a legal or regulatory obligation, the physical security considerations of the customers (lifts) or the legitimate interest of Holyfrance for commercial prospecting.
Customer Relationship
In the context of the contractual relationship binding you to HOLYFRANCE, the latter must collect certain data relating in particular to your identity. The data allow you to open, administer or manage your customer account, to issue you, if necessary, a ticket Mechanical Lifts, to send you questionnaires in order to better measure the satisfaction of our products and services, and thus improve your customer experience.
Supply of products and services
Holyfrance collects and uses the data mentioned above in order to be able to provide you with the products and services available on its websites.
Prevention and fight against fraud
Your data is used to detect and, where appropriate, fight against fraud or to investigate a particular fraud.
Proposal for personalized offers of HOLYFRANCE products and services
Holyfrance also processes your data for commercial prospecting, marketing and advertising campaigns.
If you no longer wish to receive offers from HOLYFRANCE, you can indicate this by clicking on the unsubscribe link in each e-mail we send or by writing to us at resa.dlb @ gmail.com by quoting your last name, first name and your email address.
3. Who are the recipients of your personal data?
Holyfrance takes the protection of your data to heart, and that's why it treats them with the utmost care.
Holyfrance may be required to provide certain data to public authorities, upon request. In this case, only the data strictly necessary to the authorities are disclosed to them.
Holyfrance is likely to communicate your personal data to its technical service providers, or corporate legal persons, whose intervention is absolutely necessary to achieve one of the aforementioned purposes. Holyfrance makes sure that these third parties process your data to ensure their integrity, confidentiality and security.
Holyfrance agrees not to transfer your data for purposes other than those described in §2 of this Policy. If it were to do so, it would seek your prior authorization, which can in any case be revoked at any time.
4.For how long are your personal data kept?
Holyfrance keeps the data relating to the management and use of the ordered products and services.
Orders placed data: 5 years from the end of the execution of the order
Invoices: 10 years from the date of issue
Identification data: 3 years from the last date of connection to one of the Holyfrance sites.
In addition, some data may be stored and made anonymous for statistical analysis purposes, such as data on the use of lifts.
5. Use of cookies
When browsing on one of our sites, cookies are deposited. Find all the information about how they work and the use of these cookies in our Cookies Policy, available here.
6. What are your rights and how can you exercise them?
In accordance with the law n ° 78-17 of January 6, 1978 modified relative to the Data processing, the files and the liberties, and following also the General Regulations on the Protection of the Data, you have a right of access, rectification , deletion, limitation of treatment, and transfer of personal data about you.
You may also at any time object to the use of your personal data for purposes of commercial prospection.
To exercise these rights, you will have to prove your identity, otherwise Holyfrance will not be able to accede to your request.
You can exercise these rights or contact the data protection officer at Holyfrance, head office: 6744, Route de Montlambert 73250 Saint-Jean de la Porte
Date of application of the Policy: January 1, 2023